Tatawai is designed for skin that feels reactive, unsettled, or difficult to manage.
This often includes skin that has become sensitive over time due to cumulative factors such as product use, environmental exposure, or stress.

If your skin is currently reactive, we recommend beginning with cleansing and moisturising only.

Once your skin feels more stable, the support step (serum) can be introduced gradually.

Our Skin Barrier Reset Guide provides a structured approach to this process.
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Yes - but timing and tolerance matter.

If your skin is currently stable, actives can be used alongside Tatawai products.
If your skin feels reactive, it is often helpful to simplify your routine first and reintroduce actives gradually.

No.

Animal testing for cosmetic products manufactured in New Zealand is prohibited.
Tatawai does not conduct or commission animal testing.

Our formulations are designed to minimise potential sources of irritation.

We avoid unnecessary fragrance and carefully consider all components to support skin tolerance.

We do not use “free from” language such as “no nasties,” as many commonly excluded ingredients are permitted and considered safe within regulated use.

Instead, we focus on what is included — and why. Each ingredient is selected deliberately to support skin balance and tolerance.

In some cases, we may choose not to use certain ingredient types where they do not align with our formulation approach — particularly for skin that is already reactive or unsettled.

Our formulations are designed to minimise unnecessary complexity and potential sources of irritation, while maintaining performance and stability.

If your order arrives damaged or you believe there is a quality issue, please contact us within 7 days of delivery with a photo of the item and packaging.

We will arrange a replacement or refund.

If your skin does not tolerate a Tatawai product, we offer a refund on first-time purchases.

This reflects our commitment to supporting sensitive and reactive skin. Learn More

Each product includes a QR code that links to detailed product information, including full ingredient lists, batch details, and recycling guidance.

This approach allows us to provide complete information without unnecessary packaging.

If there are ever any quality updates relating to a product or batch, these will be communicated through our Product Transparency pages.

Each product includes a QR code that links to detailed, batch-specific information.
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We use AI in a limited and supportive way, primarily for research and idea development.

All content and decisions are reviewed and guided by us. Learn More

This is something we intend to build into Tatawai over time.

As the brand grows, our goal is to contribute toward community initiatives that support care, dignity, and wellbeing in a way that is steady, responsible, and transparent.

We believe this should develop alongside the brand itself, rather than as a short-term campaign. When contributions begin, we will share updates transparently. You can follow these as they happen in our Journal.

Tatawai products are formulated and manufactured in New Zealand.

Our formulations are assessed for safety and undergo preservation efficacy and stability testing by independent third parties.

They are compliant with New Zealand, EU, and IFRA standards and regulations.

Each product includes a period-after-opening (PAO) symbol indicating recommended use after opening.

Store in a cool, dry place and avoid direct sunlight.

No.

Information provided by Tatawai is general in nature and does not replace professional medical advice.

If you have a specific skin condition or concern, we recommend consulting a qualified healthcare professional.